Customer Service

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Shipping & Processing Information

We are dedicated to getting your package to you when you expect it. To ensure adequate delivery time, please use the guidelines below. If you must receive a package by a given day, you may also call our customer service center for help in choosing a ship method. All credit card orders must have immediate credit card approval to be shipped in the chosen shipping time.

Standard Shipping
Orders reach you within 8-10 business days of our processing your order (View transit map for Standard Shipping)
Rush Shipping
Orders processed before 1:00 PM ET reach you within 4-6 business days. Please add $7.00 to Standard Delivery charge (see chart below)
Express Shipping
Orders processed before 1:00 PM ET reach you within 2-3 business days. Please add $12.00 to Standard Delivery charge (see chart below)
Overnight Shipping
Orders processed before 1:00 PM ET reach you within 1-2 business days. Please add $20.95 to Standard Delivery charge (see chart below). Additional charges may apply to large orders. For a shipping quote on larger orders, please call our customer service department at 1-800-311-0733.
For all Express and Overnight Orders:
You must provide a telephone number, and a signature is required at time of delivery.

NOTE: Express and Overnight orders can only be shipped to STREET addresses (no PO boxes, APO/FPOs.)
AK, HI, PR, VI, GU please add $10.00 surcharge to the Express or Overnight rate. (Phone number required)

Standard Shipping & Processing Charge:

Order Total Add
Up to $20.00 $5.98
$20.01 to $30.00 $6.98
$30.01 to $40.00 $7.98
$40.01 to $50.00 $9.50
$50.01 to $55.00 $10.98
$55.01 to $75.00 $11.50
$75.01 to $100.00 $12.98
$100.01 to $125.00 $14.98
Over $125.00 $16.98
Service Order Day Delivered By: If
Ordered Before
1pm ET
Delivered By: If
Ordered After
1pm ET
Rush
Rush
Rush
Rush
Rush
Rush
Rush
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
next Monday
next Tuesday
next Wednesday
next Thursday
next Friday
week from Monday
week from Monday
next Tuesday
next Wednesday
next Thursday
next Friday
week from Monday
week from Monday
week from Monday
Express
Express
Express
Express
Express
Express
Express
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Thursday
Friday
Monday
Tuesday
Wednesday
Thursday
Friday
Friday
Overnight
Overnight
Overnight
Overnight
Overnight
Overnight
Overnight
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
Wednesday
Wednesday

The shipping and processing charge is intended to compensate us for the cost of processing customer orders, handling packaging and shipping products for delivery from our warehouse to you, together with related overhead expenses, and providing you with nothing less than excellent customer service and support.

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BulletRush and Express Delivery

The shipping time specified for Rush and Express delivery is only applicable for items available in stock at the time of your order. Please provide your daytime phone number. Add $7.00 to Standard Shipping & Processing Charge for Rush Delivery and $12.00 for Express Delivery.

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BulletShipping to Multiple Addresses

You may choose to ship your entire order to your workplace, your home or another address at no additional cost. If you are ordering for yourself and others, you may ship part or all of your order as gift to one or more addresses for an additional $4.98 per address. (Gift wrap not included)

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BulletDelivery of Halloween & Christmas Merchandise

Guaranteed Delivery for Halloween and Christmas applies to in-stock merchandise for mail, phone, fax, and Internet orders that we receive by the dates below. Express delivery requires a street address (No P.O. Boxes, APO/FPO or rural routes).

Important: If additional delivery time is stated in the item description (for example, personalized items and items shipped from other locations), we cannot guarantee Christmas or Halloween delivery using the dates below. Please allow the time stated in item descriptions for those items.

The dates below apply to deliveries to the 48 contiguous United States (i.e. all Continental States, except Alaska & Hawaii)

If We Have Your Order By: Ship Method Package Will Arrive In
Halloween Christmas
Oct. 18th Dec. 12th - 11:59 PM ET Standard Delivery Up to 10 business days
Oct. 23rd Dec. 17th - 1 PM ET Rush (Standard Shipping + $7.00) 4 - 6 business days
Oct. 29th - 10 AM ET Dec. 20th - 1 PM ET Express (Standard Shipping + $12.00) 2 - 3 business days
Oct. 30th - 10 AM ET Dec. 23rd - 1 PM ET Overnight (Standard Shipping + $20.95) 1 - 2 business days

The following dates apply to deliveries to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam

If We Have Your Order By: Ship Method Package Will Arrive In
Halloween Christmas
Oct. 17th Dec. 12th - 11:59 PM ET Standard Delivery Halloween/Christmas
Oct. 22nd Dec. 17th - 1 PM ET Rush (Standard Shipping + $7.00) Halloween/Christmas

Please Call Customer Service for Delivery Options After Oct. 22nd/Dec. 17th

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BulletItems Shipped From Another Location

Items shipped from another location require extra delivery time (usually stated in the item description). Please allow the time stated in each item description before inquiring about your order. Sorry, we are unable to offer gift messages, cards, gift wrap, express, overnight, or rush delivery for these items. Your credit card will be charged when you place your order. When ordering heavyweight items, additional shipping charges may apply. Personalized and custom items are always shipped from another location. To avoid errors and delays, please verify all personalization before you submit your order.

For personalized items with multiple names we regret we cannot put names in specific order. All letter casings will appear as shown. For example, some names will have the first letter capitalized with the remaining letters lower-cased. While other names will be in all capitol letters.

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